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How do I get free shipping?
Orders of $38.99 or more ship free. No coupon code needed, the discount applies automatically at checkout.
My X1C can't recognize the AR code on the Krios. What should I do?
This is most likely a firmware issue, not a plate defect. The X1C's AR code recognition for Cool Plate-type codes was being actively improved throughout 2025. Here's what to do:
- Update your firmware to 01.11.02.00 or later. This version (released December 10, 2025) significantly improved Cool Plate recognition accuracy on the X1C and fixed a known detection bug from the previous 01.11.00.00 release.
- Clean the camera lens on the toolhead with a microfiber cloth — dust or filament debris can interfere with code reading.
- Make sure the plate is seated flat and properly aligned with the magnetic platform.
How do I clean the plate?
Clean with water if the surface gets dirty. Do not use organic solvents — especially acetone — as they will damage the coating.














