Sale FAQ


Where are you located?

We operate in Shenzhen,China.

 9am - 7pm (UTC+8) from Mon - Fri  

Contact number: +86 15811374139

 

What is your support and warranty policy?

Each product purchase includes 30 days of technical support. Additionally, each product has a one-year paid warranty. Warranty claims should be reported by contacting us at support@eibos3d.com with a picture of the serial number (if applicable) and a video or photos showing the issue.

 

When will my order ship?

Our product ship 5-11 days from the purchase date unless the purchase is a pre-order or otherwise noted. All machines are inspected and tested. Please contact us at support@eibos3d.com for more information.

Tracking numbers are generated when the product is ready to ship and will be emailed to the address provided when the order was placed.

 

How long i can receive my order?

Normally, our package will delivered in two to three weeks after we shipped our package out.

Due to different situation, EIBOS Tech are not responsible for the shipping and any issue related to shipping period.  

 

Which countries can my package be shipped to?

At present, we are not able to ship globally. The following countries are the countries we can ship to

Zoom 1: The United Arab Emirates, Japan, Germany, Netherlands, The United Kingdom, France, Spain, Belgium, Italy, Czech Republic, Hungary, Poland, Sweden, Finland, Portugal, Austria, Ireland, Denmark, China, Korea

Zoom 2: Thailand, Romania, Greece, Kuwait, Saudi Arabia, Australia, Slovenia, Luxembourg, Lithuania, Slovakia, Ukraine, Turkey, New Zealand, Croatia, The United States, Russia, Bulgaria, Singapore, Norway

Zoom 3: Belarus, Switzerland, Brazil, Canada

 

How do you ship international orders?

For our product, we can ship only to certain country. If you are outside of our shipping available area and want to purchaes our product while still getting our awesome support, contact us at support@eibos3d.com.

For international orders, we use Yanwen and YunExpress (for Front-end transportation) ect., and these company will also deal with Back-end transportation (they will select carrier when the package arrive the target country). We are not responsible for customs fees (duties, VATs, etc).  

If the address you provide is outside our shipping range (although we can ship to the corresponding country), we will also make a contact with you and ask if you would like to cancel the order or change to another shipping address.

 

What is your return policy?

Unused items in the original package can be returned within 7 days of receipt. For more information, see our Returns Policy